Return Policy

At Kevin, we strive to ensure your complete satisfaction with our shampoo products. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return policy to make the process easy and hassle-free.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Products must be unused, unopened, and in their original packaging to qualify for a full refund.
• If the product is defective or damaged upon arrival, please contact us immediately.

2. How to Initiate a Return

• Contact our customer support team via email at [email protected] or call +1 (813) 348-5123 with your order number and reason for return.
• Our team will provide you with instructions and a return authorization.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
• We recommend using a trackable shipping service to ensure the return reaches us.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the refund approval status.
• Approved refunds will be processed back to your original payment method within 7-10 business days.

5. Exchanges

• Currently, we do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired product.

6. Contact Us
If you have any questions about our return policy or need assistance, please reach out to:
Email: [email protected]
Phone: +1 (813) 348-5123